Professional Work

Project Highlights

A selection of key initiatives I've led or contributed to across financial services, regulatory compliance, and CRM — spanning full-time and consulting engagements.

Bessemer Trust 2024 — Present
Salesforce Campaign & Lead Generation Initiative
SalesforceRevenue GridCRMMarketing Ops

Led cross-functional execution of regional client engagement and lead generation programs, managing Salesforce Campaigns and Revenue Grid outreach in partnership with Wealth Advisors, Marketing, and Digital Solutions teams.

Key Outcomes
  • 20% increase in campaign reporting accuracy and lead generation
  • Standardized Salesforce data inputs for reliable performance insights
  • Improved cross-team alignment between marketing and advisory teams
My Role
  • Acted as project lead coordinating across Wealth Advisors, Marketing, and Digital Solutions teams
  • Managed Salesforce campaign setup, tracking, and reporting workflows
  • Identified and resolved data quality gaps to improve downstream reporting accuracy
  • Evaluated ROI across client events and outreach initiatives to optimize resource allocation
Bessemer Trust 2023 — Present
Regional Client Onboarding Optimization
Process ImprovementStakeholder MgmtCompliance

Managed end-to-end regional client onboarding projects, coordinating compliance reviews, account setup, advisory transitions, and stakeholder communications to ensure seamless client activation.

Key Outcomes
  • Streamlined onboarding workflows by identifying and closing process gaps
  • Reduced friction in advisory transitions through proactive stakeholder coordination
  • Improved client experience through structured activation processes
My Role
  • Coordinated compliance reviews, account setup, and advisory transitions end-to-end
  • Drove process improvements across onboarding workflows, documenting gaps and solutions
  • Managed stakeholder communications across internal teams and client-facing advisors
T. Rowe Price · Contract Jun 2022 — Dec 2023
Consent Data Migration — OneTrust
OneTrustData MigrationAgileCompliance

Led the migration of consent data across platforms to ensure compliance and maintain data integrity, working with cross-functional teams to define migration strategies and execute seamless feature rollouts.

Key Outcomes
  • Successfully migrated consent data with full compliance and data integrity maintained
  • Defined and executed migration strategies across cross-functional teams
  • Ensured seamless rollout with minimal disruption to marketing operations
My Role
  • Led migration strategy sessions with product, engineering, compliance, and legal teams
  • Authored user stories and acceptance criteria for migration feature development
  • Coordinated UAT and validation cycles prior to go-live
  • Produced weekly stakeholder status reports covering risks, milestones, and dependencies
T. Rowe Price · Contract Aug 2022 — Dec 2023
GDPR & CPRA Privacy Compliance Implementation
GDPRCPRAOneTrustCookie Management

Supported cookie management and consent framework implementation on T. Rowe Price's website, ensuring regulatory compliance with GDPR and CPRA standards using the OneTrust platform.

Key Outcomes
  • Achieved full GDPR & CPRA compliance for T. Rowe Price's digital properties
  • Implemented scalable cookie management framework via OneTrust
  • Established quality control processes for ongoing regulatory adherence
My Role
  • Partnered with compliance and legal teams to define consent requirements
  • Conducted configuration testing and collaborated with technology teams on deployment best practices
  • Supported end-to-end release cycles including test planning and UX validation
  • Maintained documentation of regulatory workflows and system behavior
T. Rowe Price · Contract Aug 2022 — Dec 2023
Automating Manual Cookie Scanning
AutomationProcess ImprovementAgileVendor Mgmt

Led automation initiatives to replace manual cookie scanning processes, collaborating with vendors and internal teams to streamline data processing and enhance operational efficiency.

Key Outcomes
  • Eliminated manual scanning bottlenecks through automated processes
  • Improved efficiency and reduced human error in cookie management workflows
  • Delivered on time using Agile prioritization and milestone tracking
My Role
  • Led automation initiative scoping and cross-functional execution
  • Coordinated vendor relationships and internal engineering collaboration
  • Prioritized milestones using Agile methodologies for timely execution
  • Documented automation workflows for ongoing operational use
Comcast · Contract Oct 2021 — Dec 2021
Salesforce CRM Post-Migration Data Validation
SalesforceData ValidationCRM MigrationRegression Testing

Led data validation efforts following Comcast's enterprise billing system migration to Salesforce CRM, conducting regression testing and root-cause analysis to ensure post-launch system integrity.

Key Outcomes
  • Achieved 99.9% record accuracy following enterprise CRM migration
  • Identified and resolved data mapping issues accelerating billing discrepancy resolution
  • Completed the highest audit volume on the project team
My Role
  • Conducted regression testing to validate critical data in Salesforce post-migration
  • Performed root-cause analysis of billing discrepancies between legacy and Salesforce platforms
  • Coordinated with stakeholders to align data requirements and maintain system consistency
  • Contributed to expedited post-implementation stabilization and reduced operational risk